Frequently Asked Questions

Last updated: 13 September 2026

Welcome to FD Falkirk. Below you can find answers to some of the most common questions about shopping with us.

1. Where do you deliver?

We currently offer delivery within the United Kingdom, subject to product availability and the delivery options available for the specific product.

Delivery availability may vary depending on the product and delivery address.

2. How long does delivery take?

Orders are normally processed within 1–3 working days.

Estimated delivery is generally 2–5 working days after dispatch, unless a different delivery estimate is shown on the relevant product page or at checkout.

Delivery times are estimates and may vary depending on the product, delivery location and delivery service.

3. How much does delivery cost?

Delivery charges depend on the product, delivery location, size, weight and delivery service.

The applicable delivery charge will be displayed during the purchasing process before you complete your order.

If free delivery is available for a particular product, this will be clearly indicated.

4. Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow reasonable time for the carrier's tracking system to update after dispatch.

5. Can I change my delivery address after placing an order?

If you notice an error in your delivery address, please contact us as soon as possible.

Email: contact@fdfalkirk.co.uk

We will make reasonable efforts to help before the order is dispatched. However, we cannot guarantee that an address can be changed once an order has been processed or dispatched.

6. What should I do if my order arrives damaged?

Please contact us as soon as reasonably possible if your product arrives damaged.

Send us:

• Your order number.

• A description of the damage.

• Photographs of the product and packaging where possible.

Email: contact@fdfalkirk.co.uk

We will review the issue and provide an appropriate solution in accordance with applicable law.

7. What if I receive the wrong product?

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

Include your order number and details of the issue so that we can investigate and provide an appropriate solution.

8. Can I return my order?

Eligible purchases may be returned in accordance with our Return and Refund Policy and applicable UK consumer rights.

If you wish to request a return, please contact us before sending the product back.

Email: contact@fdfalkirk.co.uk

9. How long do I have to cancel an online order?

Where applicable UK consumer cancellation rights apply, consumers generally have 14 days from receiving the goods to exercise the statutory right to cancel, subject to legal exceptions.

Please see our Return and Refund Policy for further information.

10. How do I request a refund?

Please contact us with your order number and details of your request.

Email: contact@fdfalkirk.co.uk

Any refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.

11. How will I receive my refund?

Where a refund is due, it will normally be made using the same payment method used for the original transaction, unless another method has been agreed.

The time for the funds to appear in your account may depend on your bank or payment provider.

12. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers. The payment options available to you may depend on your location, device, order and other factors.

13. Are products always in stock?

Products are subject to availability.

We aim to keep product availability information accurate. However, stock levels can change and an item may occasionally become unavailable.

If we cannot fulfil an accepted order because a product becomes unavailable, we will contact you and provide an appropriate solution.

14. Do you sell to countries outside the UK?

Our current delivery service is for United Kingdom addresses only.

We do not currently advertise or offer standard delivery outside the UK.

15. Can I contact you about a product before buying?

Yes.

If you have a question about a product, its specifications, availability or delivery, please contact our customer service team.

Email: contact@fdfalkirk.co.uk
Phone: +44 7479 452635

16. How can I contact customer service?

You can contact us using:

Email: contact@fdfalkirk.co.uk

Phone: +44 7479 452635

FD FALKIRK LTD
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

We aim to respond to customer enquiries as promptly as reasonably possible.

17. Where can I find your policies?

You can find our store policies through the website footer, including:

• Privacy Policy

• Terms of Service

• Shipping Policy

• Return and Refund Policy

• Legal Notice

We recommend reading these policies before placing an order.

18. Is my personal information secure?

We take reasonable steps to protect personal information and process it in accordance with applicable data protection requirements.

For more information, please see our Privacy Policy.

19. What happens if my delivery is delayed?

Delivery times are estimates and can occasionally be affected by circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us with your order number and we will make reasonable efforts to assist.

20. Do you have a physical shop?

FD Falkirk operates this online store. Our registered office is:

236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

Customer enquiries should be made through the contact details provided above.

21. Where can I find information about returns?

Full information about returns, cancellations and refunds can be found in our Return and Refund Policy.

If you still have a question, contact us directly and our team will be happy to assist.

22. Contact Information

FD FALKIRK LTD

Company Registration Number: SC556519

Registered Office:
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

Email: contact@fdfalkirk.co.uk
Phone: +44 7479 452635