Terms of service

Terms of Service

Last updated: 13 September 2026

Welcome to FD Falkirk.

These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

These terms apply alongside any rights you may have under applicable UK consumer protection laws. Nothing in these terms is intended to exclude or restrict any legal rights that cannot lawfully be excluded or restricted.

1. About Us

This website is operated by:

FD FALKIRK LTD

Company Registration Number: SC556519

Registered Office:
236 Grahams Road
Falkirk
Scotland
FK2 7BH
United Kingdom

Email: contact@fdfalkirk.co.uk
Phone: +44 7479 452635

In these Terms of Service, "we", "us" and "our" refer to FD FALKIRK LTD.

"Customer", "you" and "your" refer to any person using our website or purchasing products from us.

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Interfere with the security or operation of the website.
Introduce malicious software, viruses or harmful code.
Copy, reproduce or commercially exploit website content without permission.
Provide false or misleading information when placing an order.
Use the website in a way that could damage our business, website or other users.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business, customers or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings or other technical factors.

Product images may sometimes be used for illustrative purposes. Where relevant, the product description and specifications should be considered when making a purchase.

If you believe that a product listing contains incorrect information, please contact us.

4. Product Availability

All products are subject to availability.

We aim to keep product availability information accurate, but circumstances such as inventory changes, supplier availability or technical errors may occasionally affect availability.

If a product you have ordered becomes unavailable before your order can be fulfilled, we will contact you and provide an appropriate solution, which may include cancellation and a refund where applicable.

5. Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate.

If we discover a genuine pricing or listing error, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price or cancel the order.

Any applicable delivery charges will be displayed during the purchasing process or otherwise communicated before you complete your purchase.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order acknowledgement confirming that we have received your request.

An order acknowledgement does not necessarily mean that your order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is a significant pricing or product-description error.
We are unable to verify information reasonably required to process the order.
We suspect fraudulent or unauthorised activity.
There is a technical or payment-processing problem.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Payment

Payment must be successfully authorised before an order can be processed.

We may use third-party payment providers to process payments securely.

We do not normally have access to or store complete payment card details.

Payment providers may apply their own terms and privacy policies.

8. Delivery

We currently offer delivery to addresses within the United Kingdom, subject to the delivery options available for the relevant product.

Delivery times and charges may vary depending on the product, delivery location, availability and delivery method selected.

Estimated delivery times are provided as guidance and may be affected by circumstances outside our reasonable control.

Further information about delivery is provided in our Shipping Policy.

9. Risk and Delivery

We take reasonable care when arranging delivery of orders.

Where applicable consumer law provides that risk remains with the seller until the goods come into the physical possession of the consumer or another person identified by the consumer to take possession of the goods, we will comply with those requirements.

You should check the delivery information provided when placing your order and contact us if there is a problem with delivery.

10. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Return and Refund Policy.

Consumers may also have statutory rights under applicable UK consumer protection law.

Nothing in these Terms of Service limits or excludes any consumer rights that cannot legally be limited or excluded.

11. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, defective, not as described or incorrect, please contact us as soon as reasonably possible.

You can contact us at:

Email: contact@fdfalkirk.co.uk

Please provide your order number and, where appropriate, photographs or other information that may help us understand the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

12. Promotions and Discounts

From time to time, we may offer promotional codes, discounts or special offers.

Promotions may be subject to additional terms, including eligibility requirements, expiry dates, product exclusions or minimum purchase requirements.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to correct errors or withdraw a promotion where reasonably necessary.

Any promotional terms will not affect statutory consumer rights.

13. Intellectual Property

Unless otherwise stated, the content of our website, including text, graphics, logos, photographs, product information, designs and other materials, is owned by or licensed to FD FALKIRK LTD or the relevant rights holder.

You may view and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our website content without appropriate permission.

14. User Reviews and Content

If we allow customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that the content you submit is lawful and does not infringe the rights of another person.

You must not submit content that:

Is fraudulent or deliberately misleading.
Is unlawful or defamatory.
Infringes intellectual property or privacy rights.
Contains malicious software.
Is abusive, threatening or discriminatory.
Contains inappropriate personal information belonging to another person.

We may remove content where reasonably necessary or where it violates applicable requirements.

15. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Third-party services may have their own terms, conditions and privacy policies.

We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.

16. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues or circumstances outside our reasonable control.

17. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

Nothing in these terms limits your statutory consumer rights.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by applicable law.

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

Severe weather.
Natural disasters.
Transport disruptions.
Strikes or industrial disputes.
Government restrictions.
Significant supply-chain disruptions.
Power or telecommunications failures.
Cybersecurity incidents affecting third-party infrastructure.
Other events that could not reasonably have been prevented or anticipated.

Where such an event affects your order, we will take reasonable steps to communicate with you and minimise the impact.

19. Privacy

Our processing of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable data protection laws.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page with an updated "Last updated" date.

Changes will not affect rights that have already arisen where applicable law prevents such changes.

21. Severability

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies expressly incorporated into our website, form the terms governing your use of our online store and purchases from us.

Nothing in these terms removes or limits statutory consumer rights.

23. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom.

Where you are a consumer, you may also have mandatory rights and protections under the laws that apply to your place of residence, and nothing in these terms is intended to deprive you of protections that cannot legally be excluded.

24. Contact Us

If you have any questions regarding these Terms of Service, your order or our website, please contact us: